Colleges and Universities Offering Certificate in Contact Centre Operations in Canada

Institutions Offering Certificate in Contact Centre Operations

•  Centennial College, Toronto  
  Course entry requirements
  -Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
  -English 12 E, C or U or equivalent or complete the English Skills Assessment
  -English language proficiency
  
  Note that minimum Program GPA of 2.0 (C Grade average) is required to graduate.
  
  Course duration: 1 semester
  
  Course content
  -Customer Service and Sales
  -Soft Skills Development
  -Contact Centre Environment
  -Communication Skills
  -Computer Applications

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