Colleges and Universities Offering Certificate in Information Technology Infrastructure Library in South Africa

Institutions Offering Certificate in Information Technology Infrastructure Library

•  MasterGrade IT, Cape Town  
  Course entry requirements
  -Basic computer skills
  -None, although a familiarity with IT service delivery will be beneficial.
  
  Course duration
  (i) Instructor Led Learning
  - 3 Days
  
  (ii) Video Learning
  -3 Days
  
  Course content
  -Introduction to ITIL Foundation Course.
  -Service Management Concepts
  -The Service Lifecycle
  -Service Strategy
  -Service Strategy
  -Service Design
  -Service Transition
  -Service Operations
  -Continual Service Improvement
  -Exam preparation and mock-exam
  -Formal exam

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