Colleges and Universities Offering Certificate in Call Centre Agent in South Africa

  • Course Name: Certificate in Call Centre Agent(Call Centre Agent)
  • Major Subject: Call Centre Agent
  • Course Category: Certificate Courses

Certificate in Call Centre Agent equips individuals with the fundamental skills required to excel in the dynamic call centre industry. This comprehensive program covers various aspects including effective communication, customer service, problem-solving and information management. Participants gain invaluable knowledge and hands-on experience in using call centre technologies and software.

Graduates of this certificate program can pursue diverse career opportunities such as:
1. Call Centre Agent
2. Customer Service Representative
3. Telemarketer
4. Helpdesk Support
5. Sales Support Agent
6. Technical Support Representative
7. Collections Agent
8. Appointment Setter
9. Order Processing Agent
10. Market Researcher
11. Quality Assurance Agent
12. Complaints Resolution Officer

Institutions Offering Certificate in Call Centre Agent

  • INTEC College INTEC College, Cape Town  
    Duration: 12 months

    Minimum entry requirement:
    Grade 10 (Std. 8) or equivalent, or 2 years relevant work experience.

    Modules Overview:
    1. Operational Competency
    -Orientation to contact centres
    -Inbound and outbound call centres
    2. People Competency
    -Dealing with the customer
    -Handling tough situations
    -Working in and with the team to get results
    3. Technical Competency
    -Technical competency
    -Performance Management
  • Imvana Training College Imvana Training College, Durban  
    Duration: 1 month

    Minimum entry requirements:
    -Grade : 10

    Course Outline:
    -Inbound Call Centre Training
    -Customer Service
    -Communication
    -Managing Calls Effectively
    -Outbound Call Centre Training
    -Sales
  • Tshwane Institute of Technology Tshwane Institute of Technology, Pretoria  
    Duration: 3 months

    Tuition fees: R 3,000

    Subjects:
    -Inbound Call Center
    -Outbound Call Centre
    -Telephone Etiquette
    -Computer Practice
    -Communication
  • Rostec FET College Rostec FET College, Johannesburg  
    Course name: Call Centre and Customer Service Training Course

    Fees: R 7,500
  • Gauteng City College Gauteng City College, Johannesburg  
    Duration: 6 months
  • Academy of Business and Computer Studies Academy of Business and Computer Studies, Pretoria  




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