Colleges and Universities Offering Certificate in Call Centre Management Professional in South Africa

  • Course Name: Certificate in Call Centre Management Professional(Call Centre Management)
  • Major Subject: Call Centre Management
  • Course Category: Certificate Courses

Certificate in Call Centre Management Professional offers comprehensive training and development in the field of call centre management. This program equips individuals with the necessary skills to effectively manage call centre operations, enhance customer experiences, optimize workforce performance and drive business growth. Participants gain fundamental knowledge in call centre technologies, customer service principles, team management and performance evaluation.

Graduates of this program can pursue diverse career opportunities in the call centre industry such as:
1. Call Centre Manager
2. Customer Service Supervisor
3. Call Centre Quality Analyst
4. Workforce Scheduler
5. Call Centre Trainer
6. Operations Manager
7. Customer Experience Manager
8. Call Centre Consultant
9. Team Leader
10. Customer Service Representative

Institutions Offering Certificate in Call Centre Management Professional

  • INTEC College INTEC College, Cape Town  
    Duration: 24 months

    Minimum entry requirement:
    Grade 10 (Std. 8) or equivalent, or 3 years relevant work experience.

    Modules Overview:
    1. CORE SUBJECTS:
    -Contact Centre Operations Management I
    -Contact Centre Service Management I
    -Contact Centre People Management
    -Contact Centre Operations Management II
    -Contact Centre Service Management II
    2. ELECTIVE SUBJECTS:
    -Contact Centre Operations (Commercial Environment)
    -Contact Centre Operations (Emergency Environment)
  • Skills Academy Skills Academy, Pretoria  
    Subjects covered

    (i) Introduction to Business English

    (ii) Face-to-Face Communication

    (iii) Call Centre Concepts


    Entry requirements

    (i) Grade 10

    (ii) Learners must be at least 16 years of age

    (iii) Learners must be able to read and write in English


    Course duration: 4 months
  • DAM Technical College DAM Technical College, Pretoria  
    Course content

    (i) MS Word and Typing Skills

    (ii) Internet and E-mail


    Fees: R2340


    Program duration: Three months
  • BCM College BCM College, East London  
  • Rock of Springs College Rock of Springs College, Brits  




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