Colleges and Universities Offering Certificate in Call Centre Management Professional in South Africa

Certificate in Call Centre Management Professional offers comprehensive training and development in the field of call centre management. This program equips individuals with the necessary skills to effectively manage call centre operations, enhance customer experiences, optimize workforce performance and drive business growth. Participants gain fundamental knowledge in call centre technologies, customer service principles, team management and performance evaluation.

Graduates of this program can pursue diverse career opportunities in the call centre industry such as:
1. Call Centre Manager
2. Customer Service Supervisor
3. Call Centre Quality Analyst
4. Workforce Scheduler
5. Call Centre Trainer
6. Operations Manager
7. Customer Experience Manager
8. Call Centre Consultant
9. Team Leader
10. Customer Service Representative

Institutions Offering Certificate in Call Centre Management Professional

•  INTEC College, Cape Town  
  Duration: 24 months
  
  Minimum entry requirement:
  Grade 10 (Std. 8) or equivalent, or 3 years relevant work experience.
  
  Modules Overview:
  1. CORE SUBJECTS:
  -Contact Centre Operations Management I
  -Contact Centre Service Management I
  -Contact Centre People Management
  -Contact Centre Operations Management II
  -Contact Centre Service Management II
  2. ELECTIVE SUBJECTS:
  -Contact Centre Operations (Commercial Environment)
  -Contact Centre Operations (Emergency Environment)
•  Skills Academy, Pretoria  
  Subjects covered
  
  (i) Introduction to Business English
  
  (ii) Face-to-Face Communication
  
  (iii) Call Centre Concepts
  
  
  Entry requirements
  
  (i) Grade 10
  
  (ii) Learners must be at least 16 years of age
  
  (iii) Learners must be able to read and write in English
  
  
  Course duration: 4 months
•  DAM Technical College, Pretoria  
  Course content
  
  (i) MS Word and Typing Skills
  
  (ii) Internet and E-mail
  
  
  Fees: R2340
  
  
  Program duration: Three months
•  BCM College, East London  
  
•  Rock of Springs College, Brits  
  

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