Colleges and Universities Offering IATA Passenger Ground Services Course in Kenya

Institutions Offering IATA Passenger Ground Services Course

•  KQ Pride Centre, Nairobi  
  Course entry requirements:
  (i) Minimum O-level Mean Grade is C- (Minus) or equivalent
  (ii) Passion for Customer Service
  (iii) Knowledge of a foreign language is an added advantage
  (iv) Proficiency in use of IT
  (v) Interpersonal skills
  
  Program duration: 6 months
  
  Course content:
  -Introduction to airport and airline operations
  -Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  -Passenger and Baggage check-in procedures (airport and off-site)
  -Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  -Dangerous Goods regulations awareness for passenger service agents
  -Managing passenger interactions
  -Aviation security procedures for passenger and baggage transport
  -Enhanced passenger facilitation, latest innovations and career opportunities
  -Practical ‘On-The-Job’ Training

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