Colleges and Universities Offering Diploma in Customer Service in South Africa

Institutions Offering Diploma in Customer Service

•  Imvana Training College, Durban  
  Duration: 14 months
  
  Tuition fees: R 14,000.00
  
  Course Outline:
  -Organise and Deliver Customer Service
  -Understand the Customer Service Environment
  -Understand Customers and Customer Retention
  -Resolve Customers' Problems
  -Principles of Business
  -Manage Personal and Professional Development
  -Communicate Verbally with Customers
  -Promote Additional Products and/or Services to Customers
  -Exceed Customer Expectations
  -Deliver Customer Service Whilst Working on Customers' Premises
  -Build and Maintain Effective Customer Relations
  -Manage a Customer Service Award Programme
  -Develop a Social Media Strategy for Customer Service
  -Resolve Customers' Complaints

---

More Diploma Courses in South Africa

---

View all courses in South Africa

---