Colleges and Universities Offering Certificate in Customer Relations Management in South Africa

  • Course Name: Certificate in Customer Relations Management(Customer Relations Management)
  • Major Subject: Customer Relations Management
  • Course Category: Certificate Courses

Institutions Offering Certificate in Customer Relations Management

  • IQ Academy IQ Academy, East London  
    Customer Relationship Management Short Course

    Course entry requirements
    -Grade 9 (standard 7)
    -At least 16 years old
    -Proficient in English

    In addition, applicants need to have the following:
    (a) South African citizens:
    -Certified copy of ID document
    -Certified copy of highest school qualification

    (b) Non South Africa citizens:
    -Certified copy of passport
    -Certified copy of study permit

    Program duration: 24 months

    Course content
    -Customer Relationship Management (CRM) in My Business
    -Value Creation
    -Customer Relationship Management Processes
    -What is Customer Relationship Management?
    -Customer Loyalty
  • INTEC College INTEC College, Cape Town  
    Duration: 12 months

    Minimum entry requirement:
    Grade 9 (Std. 7) or equivalent, or 2 years relevant work experience

    Modules Overview:
    1. Customer Relationship Management
    -Identifying customers, their needs and deciding how to respond
    -Delivering exceptional customer service beyond what the customers require
    -The art and science of monitoring and measuring for continual service level improvement
  • Skills Academy Skills Academy, Pretoria  
    Course content

    (i) Introduction to Business English

    (ii) Face-to-face communication

    (iii) Customer Satisfaction



    Entry requirements

    (i) Grade 10

    (ii) Learners must be at least 16 years of age

    (iii) Learners must be able to read and write in English



    Course duration: 4 months




More Certificate Courses in South Africa



View all courses in South Africa