Colleges and Universities Offering Help Desk Analyst Diploma in Canada

Institutions Offering Help Desk Analyst Diploma

•  ABM College, Alberta  
  Course Duration:
  40 Weeks
  36 In-Class
  4 Practicum
  
  Course Entry Requirements:
  1. Standard Admission
  Students must meet ONE of these criteria*:
  Alberta High School Diploma or equivalent with minimum score of 65% in English 30-1 on verified transcript
  -OR-
  General Equivalency Diploma (G.E.D.), plus successful interview with ABM College Administration, and if student’s first language is not English, Canadian Language Benchmark of 5 with SLE Language Evaluation Test (Accuplacer)
  
  2. Mature Admission
  Students must meet ALL of these criteria*:
  1. At least 18 years of age prior to admission
  2. Score of 20 or higher on Entrance Exam (Scholastic Wonderlic)
  3. Successful interview with ABM College Administration
  4. If student’s first language is not English, Canadian Language Benchmark of 5 with SLE Language Evaluation Test (Accuplacer)
  
  Career Opportunities for Graduates:
  - Help Desk Analyst
  - Online Tech Support
  - Call Centre Specialist
  - Technical Support
  - Technical Department Assistant
  
  Course Outline:
  1. Computer Hardware Essential
  2. IT Infrastructure and Troubleshooting
  3. Windows 10 Development and Configuration in Clients
  4. Fundamentals of Networking
  5. Implementing Security in IT
  6. Introduction to Linux Administration
  7. IT Service Management ITIL Foundation
  8. Practicum
  9. Optional — Career and Employment Strategies
•  Academy of Learning, Richmond Hill  
  Course entry requirements
  -Grade 12 or equivalent or Mature Student Status.
  -Courses are open to any applicant who possesses a good command of the English language and is able to follow instruction.
  
  Course duration: 50 Weeks

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