Colleges and Universities Offering Certificate in Customer Care and Public Relations in Uganda

Institutions Offering Certificate in Customer Care and Public Relations

•  Tourism Institute of East Africa, Kampala  
  Course Outline
  
  -Customer care concepts
  -Principles of Customer care
  -Effective communication
  -Assertiveness
  -Public relations
  -Exploring customer needs and expectations
  -Handling complaints and difficult situations
  -Solving customers’ problems
  -Grooming and deportment.
  
  Duration: 5 Days of Lectures and a minimum of 3 months of mentorship, coaching, and practicals.

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