Colleges and Universities Offering Certificate in Customer Care in South Africa

  • Course Name: Certificate in Customer Care()
  • Major Subject:
  • Course Category: Certificate Courses

Institutions Offering Certificate in Customer Care

  • Legend Hospitality School Legend Hospitality School, Mokopane  
    Course entry requirements:
    -Minimum Gr 9 (PASSED)

    Course duration: 10 Weeks Part Time with 1
    additional day for the Exam

    Mode of delivery: Online, with a written examination.

    Course content:
    -Customer Service Excellence
    -Provide customer service
    -Deal with the arrival of customers
    -Provide customers with information and book external service
    -Diversity and Service
    -Relate diversity to customer service
    -Introduce South Africa to Tourists
    -Introduce South Africa to tourists
  • KwaZulu Natal Provincial Public Training Academy KwaZulu Natal Provincial Public Training Academy, Durban  
    Course duration: 3 days

    Course content
    • Overview of the recruitment and selection process.
    • Understanding my role as a public servant
    • Defining professionalism
    • Linking the Batho Pele principles to my work
    • Understanding the impact of the Batho Pele principles on the broader South
    African society
    • Using effective communication skills to improve service delivery
  • Pro-Active College Pro-Active College, Pretoria  
    Customer Care Level 1 and Level 2:

    Entry Requirements
    -Communication (NQF level 2).

    Duration:
    -Three day contact session combined with practical workplace experience.
  • Africa Skills Private College Africa Skills Private College, George  
    Course duration: 2 days
  • South African Hospitality Institute South African Hospitality Institute, Durban  
  • Rhodes Technical College Rhodes Technical College, Johannesburg  
  • Continuing Education for Africa Continuing Education for Africa, Wellington  




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