Colleges and Universities Offering Certificate in Customer Service in Nigeria

  • Course Name: Certificate in Customer Service(Customer Service)
  • Major Subject: Customer Service
  • Course Category: Certificate Courses

Institutions Offering Certificate in Customer Service

  •  Lagos Aviation Academy, Lagos  
    This is a 3 day short course suitable for:
    - Travel agents
    - Tour operators
    - Call centre agents
    - Front-line staff of organizations
    - Cargo reservations and receiving staff
    - Public relations and sales support personnel
    - Flight attendants
    - Ticket office, reservations, check-in, baggage handlers & information desks staff
    - Individuals aspiring to build a career in Customer Service

    Course Content:
    - Internal & External Customers
    - Team building
    - Customer Service and Technology
    - Customer Contact Techniques
    - Cross-cultural Awareness
    - Winning Customer Loyalty
    - Handling Difficult Customers
    - Verbal & Non-verbal Communication Skills
    - Coping with Work Stress
  •  Aeroport College of Aviation & Travel Management, Lagos  
    Duration: 3 Days

    Tuition fees: NGN 30,000

    Modules Overview:
    -Introduction to Customer Service
    -Team Building & Management
    -Technology & Customer Service
    -Practical Telephone Etiquettes
    -Communication Skills/Customer contact technicalities
    -Managing difficult customers and their complaint
    -Exceeding Customers expectations
    -Selling in a competitive environment
    -Customer Recovery Skills
    -Managing Work Stress
  •  Wavecrest College Of Hospitality, Lagos  
    Course name: Customer care-The spirit of Hospitality

    Fees: 20,000 Naira

    Course duration: One day
  •  JAVI Aviation Training School and Consultancy Services, Lagos  




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