Colleges and Universities Offering Certificate in Customer Service in South Africa

  • Course Name: Certificate in Customer Service(Customer Service)
  • Major Subject: Customer Service
  • Course Category: Certificate Courses

Institutions Offering Certificate in Customer Service

  •  INTEC College, Cape Town  
    Duration: 12 months

    Minimum entry requirement:
    Grade 9 (Std. 7) or equivalent, or 2 years relevant work experience

    Modules Overview:
    1. Cultural Awareness with Customers and Colleagues
    -Introduction to culture
    -Cross-cultural communication
    2. Attending to Customer Enquiries Face-to- Face and On the Telephone
    -Implement the solutions to customer service problems
    3. Informing Clients of Planned Process and Follow Up On Requests
    -Identify customer service problems
    -Select the best solution to resolve customer service problems
    4. Resolving Client Requests and Queries
    -Communicate to the customer the steps of the process that will be followed
    -Update the customer on the progress of his or her request
    -Perform a follow-up process on requests and queries
  •  Academy of York, Randburg  
    Duration: 9 months

    Course Overview:
    -Key principles of customer service
    -Factors affecting customer service
    -The importance of effective communication skills in customer service
    -The customer service professional
    -Client relations in a contact centre
    -Customer service, contact centres and client relations – dealing with customer problems and handling dissatisfied customers
    -Customer service, contact centres and client relations – building effective customer relationships

    Tuition fees: R 5,100
  •  Institute of Business Management, Langebaan  
    Course entry requirements
    -Open to all and no restrictive admission requirements apply. you do not need matric.
    -The course is offered as an online course only.
    -Accredited short course aligned to SAQA-unit standard outcomes.

    Program duration: 2-4 weeks

    Mode of study: Online
  •  Africa Skills Private College, George  
    Entry requirements

    No formal experience required; and Competence in communication and mathematical literacy NQF level 1

    Course duration: 2 days
  •  The Tourism & Business Institute of South Africa, Cape Town  
    1. Level 4
    Duration: 35 days

    2. Level 5
    Duration: 30 days
  •  Maritime Business Institute, Durban  
    Admission criteria: None

    Course duration: 2 months
  •  Unicollege, Johannesburg  
    Mode of study: Part time
  •  BAB Developers., Cape Town  
  •  Academic College South Africa, East London  
  •  QAS Aviation Academy , Benoni   
  •  Sam Hospitality Training Academy, Benoni  
  •  South African Hospitality Institute, Durban  

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