Colleges and Universities Offering Certificate in Customer Service in Nigeria

Institutions Offering Certificate in Customer Service

Lagos Aviation Academy, Lagos
This is a 3 day short course suitable for:
- Travel agents
- Tour operators
- Call centre agents
- Front-line staff of organizations
- Cargo reservations and receiving staff
- Public relations and sales support personnel
- Flight attendants
- Ticket office, reservations, check-in, baggage handlers & information desks staff
- Individuals aspiring to build a career in Customer Service

Course Content:
- Internal & External Customers
- Team building
- Customer Service and Technology
- Customer Contact Techniques
- Cross-cultural Awareness
- Winning Customer Loyalty
- Handling Difficult Customers
- Verbal & Non-verbal Communication Skills
- Coping with Work Stress
Aeroport College of Aviation & Travel Management, Lagos
Duration: 3 Days

Tuition fees: NGN 30,000

Modules Overview:
-Introduction to Customer Service
-Team Building & Management
-Technology & Customer Service
-Practical Telephone Etiquettes
-Communication Skills/Customer contact technicalities
-Managing difficult customers and their complaint
-Exceeding Customers expectations
-Selling in a competitive environment
-Customer Recovery Skills
-Managing Work Stress
Wavecrest College Of Hospitality, Lagos
Course name: Customer care-The spirit of Hospitality

Fees: 20,000 Naira

Course duration: One day
Katsina State Institute of Technology and Management, Katsina
Course duration: 4 days