Colleges and Universities Offering Certificate in Call Centre Operation in South Africa

Course Name: Certificate in Call Centre Operation()
Major Subject:
Course Category: Certificate Courses

Certificate in Call Centre Operation equips individuals with comprehensive skills and knowledge for a successful career in the dynamic and fast-paced call centre industry. This program covers essential aspects such as customer service, communication techniques, problem-solving and technology utilization. Participants will learn how to effectively handle inbound and outbound calls, resolve customer queries and maintain professionalism in various call centre environments.

Career opportunities for Certificate in Call Centre Operation graduates:
1. Call Centre Agent
2. Customer Service Representative
3. Telesales Representative
4. Helpdesk Support Specialist
5. Call Centre Supervisor
6. Quality Assurance Analyst
7. Team Leader
8. Operations Manager
9. Training Coordinator
10. Sales Support Coordinator

Institutions Offering Certificate in Call Centre Operation

Academy at Vaal Triangle, Vereeniging
Course content
-Telephone Communications Skills
-Office Practice
-Call Centre Telephone Sales
-Call Centre Equipment and Technology
-Spreadsheets
-Electronic Mail
-Keyboarding
-Introduction to Computers
-Word-processing
Boston City Campus and Business College, Johannesburg
Course entry requirements:
Grade 10 Certificate; or National Certificate (Vocational) L2; or equivalent qualification OR Learners can apply for RPL entry into the Programme from the Academic Committee at Boston Head Office.
Eskilz College, Johannesburg
Call Center Operations Level 4

Course entry requirements
-Grade 12.
-Must able to speak and write in English.

Course duration: 9-12 months

Mode of study
-Part-time
-Full time
Sandton Technical College, Pretoria
Program duration: 3 months

Gauteng Central College, Pretoria
Duration:3 months
Kland International College, Johannesburg
Bright Ideas Projects 447 (Pty) Ltd, Westdene

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